Where the work slows down for e-commerce operators
The chain, then the three workflows an agent takes on first. Your team reviews and approves; Soren does the collecting, matching, routing, and tracking.
Fig. 01Systems the agent works across
Figures are illustrative.
01 / 04The chain
Overview
Starts at return intake, where the work enters.
Runs receipt matching inside the systems you already use.
Ends at refund reconciliation, where your team signs off.
Connected to storefronts, payments, the warehouse system, and supplier feeds.
Your teamEvery decision stays with your people; the agent does the handling in between.
Fig. 01Systems the agent works across
02 / 04Workflow
Order reconciliation
Reconcile order, payment, and fulfillment records across storefronts and internal systems
Flag missing payments and inventory mismatches
Surface incomplete shipment records for operations
Your teamOperations team resolves flagged orders
Fig. 02Orders matched to payments
03 / 04Workflow
Returns administration
Collect return details and check requests against policy
Route exceptions for approval
Match warehouse receipts to return records
Reconcile approved refunds across systems
Your teamSupport leads approve policy exceptions
Fig. 03Returns checked against policy and routed
04 / 04Workflow
Catalog data operations
Import supplier product data
Standardize attributes and variants, flag missing or inconsistent fields
Synchronize approved pricing and availability across channels
